FINO Customer Care Numbers 2026 – Fino Payments Bank Customer Care, WhatsApp & Complaint Number
If you are a customer of Fino Payments Bank and need help with your account, transaction, debit card, UPI, AePS, money transfer, or any other banking service, you can contact FINO customer care through its official support channels.
The FINO customer care number is 1800 268 1000. FINO Payments Bank also provides WhatsApp support, email support, and a dedicated fraud-reporting number for customers and merchants.
In this guide, we have explained the important FINO customer care numbers, merchant helpline number, WhatsApp number, fraud reporting number, email IDs and complaint process.
FINO Customer Care Number
The main FINO Payments Bank customer and merchant helpdesk number is:
FINO Customer Care Number: 1800 268 1000
According to FINO Payments Bank, the customer helpdesk is available from 9 AM to 7 PM, while the merchant partner helpdesk is available from 8 AM to 8 PM.
You can use this number for general queries and disputes related to FINO banking services.
FINO Customer Care Details
| Service | Contact Details |
|---|---|
| FINO Customer Care | 1800 268 1000 |
| FINO Merchant Helpdesk | 1800 268 1000 |
| Customer Email | customercare@fino.bank.in |
| Merchant Email | care@fino.bank.in |
| WhatsApp Banking | 86570 08036 |
| Fraud Reporting Number | 1800 268 3930 |
| Fraud Email | reportfraud@fino.bank.in |
| Missed Call Service | 78777 88977 |
These details are based on the current contact information published by FINO Payments Bank.
FINO Customer Care Number for Account Related Problems
If you have an issue with your FINO account, you can call 1800 268 1000.
Customer care can be used for general queries and disputes. You can also email FINO at customercare@fino.bank.in for customer-related queries.
Some common issues include:
- Account-related queries
- Transaction problems
- Money transfer issues
- UPI-related problems
- AePS transaction queries
- Debit card-related issues
- Account opening information
- Banking service queries
- Complaint registration
- General disputes
FINO Merchant Customer Care Number
If you are a FINO Merchant, FINO CSP or banking service point, you can contact the FINO Merchant Helpdesk at:
FINO Merchant Helpdesk Number: 1800 268 1000
FINO also provides a dedicated merchant email:
care@fino.bank.in
The merchant partner helpdesk is listed as available from 8 AM to 8 PM.
FINO merchants can contact support regarding issues such as:
- Merchant login problems
- AePS transactions
- Cash withdrawal issues
- Money transfer
- Merchant account problems
- Settlement-related queries
- Service-related complaints
- Transaction disputes
FINO Customer Care WhatsApp Number
FINO Payments Bank also provides WhatsApp banking services.
FINO WhatsApp Number: 86570 08036
Customers can send “Hi” to this WhatsApp number to access available banking services. FINO’s official website lists this as its instant WhatsApp service.
WhatsApp support can be useful when you want to access banking services without waiting on a phone call.
FINO Fraud Customer Care Number
If you notice an unauthorized transaction or suspect financial fraud, you should report it immediately.
FINO Fraud Reporting Number: 1800 268 3930
FINO lists this as its dedicated toll-free number for reporting fraud and states that the service is available 24/7, 365 days.
You can also report fraud through:
Email: reportfraud@fino.bank.in
Do not share your OTP, PIN, MPIN, password, CVV or complete card details with anyone claiming to be a FINO customer-care representative.
FINO Customer Care Email ID
If you prefer email communication, FINO provides the following official email addresses:
Customer Support:
customercare@fino.bank.in
Merchant Support:
care@fino.bank.in
Fraud Reporting:
reportfraud@fino.bank.in
When sending an email about a transaction or complaint, provide relevant information such as the transaction date, approximate time, transaction reference number and registered mobile number. Never include your OTP, PIN or password.
FINO Missed Call Number
FINO Payments Bank also provides a missed-call facility.
FINO Missed Call Number: 78777 88977
FINO’s official website states that customers can give a missed call to this number to connect with its services.
FINO also lists SMS “FPB” to 702 207 5566 as an option for opening a bank account or availing other services.
How to Register a FINO Complaint?
If you have a problem with a FINO banking service, you can contact the bank through its customer-care number or email.
Step 1: Contact FINO Customer Care
Call:
1800 268 1000
Explain your problem to the customer-care representative and provide the required transaction or account information.
Step 2: Send an Email
You can also write to:
For fraud-related complaints, use:
Step 3: Contact the Nodal Officer
If your complaint has not been responded to within 15 days, or you are not satisfied with the response, FINO provides an escalation process through its Nodal Officer.
Step 4: Principal Nodal Officer
If the complaint remains unresolved after contacting the Nodal Officer, FINO provides a Principal Nodal Officer escalation channel.
Step 5: Banking Ombudsman
FINO states that if the issue remains unresolved after following the bank’s complaint process, or if there is no response within 30 days, the customer may approach the Banking Ombudsman appointed by the Reserve Bank of India.
FINO Customer Care for UPI and Transaction Problems
If you have a problem with a UPI or other payment transaction, you can contact FINO customer support at:
1800 268 1000
You can also email customercare@fino.bank.in. FINO’s payment-related information specifically lists this number and email for transaction-related concerns.
Before contacting support, keep your transaction reference number or other relevant transaction details ready.
FINO Customer Care for AePS
FINO merchants provide services such as AePS, cash withdrawal, balance enquiry and Aadhaar-based transactions.
If you face a transaction issue, contact FINO customer support or your FINO Merchant Point.
For transaction-related problems, the main customer-care number is:
1800 268 1000
FINO Customer Care – Important Safety Tips
Be careful when searching online for bank customer-care numbers. Fraudsters sometimes publish fake customer-care numbers and attempt to obtain sensitive banking information.
For safe banking:
- Always verify FINO contact details from the official FINO website or app.
- Never share your OTP with anyone.
- Never share your ATM/debit card PIN.
- Never share your UPI PIN.
- Do not share your MPIN or password.
- Do not install unknown screen-sharing applications at someone’s request.
- Report suspicious transactions immediately.
- For suspected fraud, use the official FINO fraud-reporting channel.
FINO itself warns customers about fake customer-care numbers and advises users to verify contact information through official channels.
FINO Customer Care Numbers – Quick Reference
| Purpose | FINO Contact |
|---|---|
| Customer Care | 1800 268 1000 |
| Merchant Helpdesk | 1800 268 1000 |
| WhatsApp Banking | 86570 08036 |
| Fraud Helpline | 1800 268 3930 |
| Customer Email | customercare@fino.bank.in |
| Merchant Email | care@fino.bank.in |
| Fraud Email | reportfraud@fino.bank.in |
| Missed Call | 78777 88977 |
| SMS for services | FPB to 702 207 5566 |
Frequently Asked Questions
What is the FINO customer care number?
The main FINO Payments Bank customer-care number is 1800 268 1000.
What is the FINO Merchant helpline number?
FINO lists 1800 268 1000 for its Merchant Helpdesk. Merchant partners can also contact care@fino.bank.in.
What is the FINO WhatsApp number?
The official FINO WhatsApp service number is 86570 08036. Customers can send “Hi” to access available WhatsApp services.
What is the FINO fraud helpline number?
For reporting fraud, FINO lists the dedicated toll-free number 1800 268 3930, available 24/7, 365 days.
What is the FINO customer-care email ID?
The official customer-care email is customercare@fino.bank.in.
How can I contact FINO Merchant support?
FINO Merchant partners can call 1800 268 1000 or email care@fino.bank.in.
Need FINO Merchant or FINO CSP Registration?
If you are looking to start a FINO Merchant, FINO CSP or banking service point, you can explore registration assistance through VyaparGrow.
VyaparGrow can help interested applicants understand the FINO Merchant/CSP registration process, eligibility and required documentation.
Conclusion
The FINO customer care number is 1800 268 1000, which can be used for general customer and merchant support. FINO also provides WhatsApp support at 86570 08036, a fraud helpline at 1800 268 3930, and dedicated email addresses for customers, merchants and fraud reporting.
For security, always verify contact information through FINO Payments Bank’s official channels before sharing any banking information.